Your supervisors make surge decisions in seconds. OpsAI gives them AI-powered recommendations — the right action, right now, with confidence scores and SLA impact shown instantly.
The Problem
Enterprise WFM tools cost $50,000+/year. Spreadsheets don't think. Your team deserves better.
During a surge, your supervisor has 30 seconds to decide — reassign agents, delay breaks, or escalate. They guess. OpsAI knows.
NICE, Genesys, Verint — built for 10,000-agent operations with enterprise budgets. Mid-sized contact centers are left behind.
Every missed SLA target is a risk to your client relationships. Without real-time intelligence, you're always reacting too late.
How It Works
No complex setup. No enterprise contracts. Just intelligent decisions when your team needs them most.
Enter call volume, wait times, and agent availability — or connect directly to your ACD system via API for real-time automatic updates.
OpsAI instantly identifies whether you're facing a severe capacity shortage, wait time crisis, high load surge, or normal operations.
Receive scored strategies — reassign agents, delay breaks, hybrid approach — with SLA impact shown with and without action.
Your supervisor accepts or rejects. OpsAI tracks outcomes and gets smarter with every decision — learning your specific operation over time.
Features
Built by someone who has spent years in airline contact center operations. We know the pain.
Automatically classifies your situation — Severe Capacity Shortage, Wait Time Crisis, High Load Surge — and responds accordingly.
GPT-4 powered reasoning explains not just what to do, but why — with confidence scores and trade-off analysis included.
See projected SLA with and without action before committing. Know the cost of inaction before it's too late.
Every accepted decision is tracked. Every outcome measured. The system learns your operation and improves with every shift.
Create accounts for each supervisor. Track decisions per user. See the full audit trail of every recommendation made.
Upload your ACD export and OpsAI analyses trends, forecasts next interval volume, and recommends proactive action.
Who It's For
Flight delay surges, booking peaks, IRROPS management
Weather delays, failed deliveries, peak season surges
Multi-client, multi-language contact center management
Outage-driven spikes, campaign surges, retention teams
Peak season, flash sales, delivery crisis management
Try the live demo instantly — login with demo / OpsAI2026 and see exactly how OpsAI handles real contact center scenarios.